DVLA to boost The shopper knowledge for a few of its expert services by ensuring consumer engagement informs steady enhancement and transparency of procedures.
My recommendations are meant to come up with a constructive contribution into the DVLA’s power to grasp the alternatives and meet the difficulties efficiently. I feel now is the time for DVLA to established a Daring and prolonged-term vision - one that seeks to create a ahead wondering, client focussed, digitally enabled and agile organisation.
DVLA Board to make sure that it's got adequate oversight on the strategic hazards linked to applying the new company approach and DVLA’s assessment of chance appetite, such as to be a standing board agenda item.
The evaluate pointed out the GIAA’s current audit of the department’s arranging and tracking of efficiencies for DfTc and its companies. We located the results and suggestions in the audit needs to be thought of alongside Those people of this critique to boost the Division’s central function in organizing and assuring shipping and delivery of an ambitious and strategic performance programme for DfTc and its businesses.
An method which utilises specialist spend frameworks together with thing to consider and exploration of site flexibility to widen the recruitment pool for essential roles will deliver DVLA with:
The critique located numerous samples of robust Functioning amount relationships in between DVLA and DfT and discovered numerous senior stage governance and assurance community forums in between the DVLA, DfT central (DfTc) plus the CDDO.
DVLA and DfT to provide a approach for knowledge and addressing the problems faced through the historic automobiles sector, informed by the public demand proof.
DVLA is Doing work intently with DfT to ease this force, nevertheless an extended-phrase Answer is necessary.
generating distinct on its Site how for making a criticism and also the purpose of the Independent Complaints Assessors (ICA) in the procedure
DVLA Board to sponsor an unbiased external critique to evaluate the DVLA’s current Digital & Engineering technique and supply programme, such as the Evolve programme. The evaluation will examination if recent scheduling and assumptions aid DVLA’s strategic ambitions, boost The client’s practical experience, existing price for funds and assure ample ambition and speed to empower organisational transformation.
The VIN is more than simply a random mix of numbers and letters. It factors to details about a vehicle’s background, production details, and technical specs.
DVLA has a strong historic efficiency narrative and has created massive personal savings across its cost foundation in two preceding paying out reviews (SRs), which enabled reg checker a discount in charges to customers in 2014.
Don’t involve own or financial information like your National Insurance policies variety or bank card details.
that DVLA can be a Web contributor to federal government by advantage of offering personalised registrations and cherished transfers and concluded that there's possible for DVLA to sustainably raise this earnings